The problem this solves
Getting paid is slower and leakier than it should be. Invoices are PDFs attached to emails, so the customer has to go find a way to pay, which delays cash. Nobody knows what is outstanding without opening the accounting system, follow-up on late invoices is manual and inconsistent, and payment status never makes it back to the CRM, so sales and success are blind to which customers are actually current.
How we work
We build collection so paying is frictionless for the customer and visible for you. Payment links and checkout pages let a buyer pay in a couple of clicks, and native invoices carry a pay-now action rather than sitting as a static PDF. For EU businesses this runs through the connected Stripe processor, set up as part of the commerce foundation.
Then we make the state of collection visible where it matters: paid, pending, and overdue status flows onto the CRM record, so a success manager opening an account sees whether it is current without leaving HubSpot. Automated reminders chase overdue invoices on a schedule instead of relying on one person to notice, which pulls cash in faster and takes the awkward chasing off a human's plate.
Because getting paid touches finance directly, we keep the reconciliation question in view: how HubSpot's record of a payment lines up with your accounting system, and where the boundary sits. Full accounting integration is its own module; here we make sure collection is clean and the handoff is defined.
Deliverables
- Payment links and checkout pages for fast payment
- Native invoices with pay-now collection, not static PDFs
- Paid, pending, and overdue status flowing onto CRM records
- Automated overdue-invoice reminders
- Payment processing wired through the connected processor
- Defined reconciliation boundary with your accounting system
What buyers ask before scoping.
How do customers actually pay - what methods are supported?
Through the connected payment processor, which for EU businesses is Stripe, buyers pay by card and the methods Stripe supports in your market, from a payment link, checkout page, or invoice. The point is that paying takes a click from where the customer already is, rather than them hunting for your bank details. We configure the methods that fit your buyers and confirm them with test transactions before go-live.
Do overdue invoices get chased automatically?
Yes - we set up automated reminders that chase overdue invoices on a schedule, so collection stops depending on one person remembering to check. You decide the tone and timing, and the awkward second and third reminders go out reliably instead of getting skipped. Faster, consistent chasing is usually a direct improvement to how quickly cash lands.
Does this replace our accounting system?
No - collection in HubSpot and your accounting system play different roles, and we keep that boundary clear. This module makes getting paid fast and visible in the CRM; your accounting system stays the financial book of record unless you decide otherwise. Connecting the two - so invoices and payments sync to accounting - is the revenue lifecycle integration module, which we scope separately when you need it.
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