Terms, Privacy, Cookies, GDPR.

Terms of Service

1. Company details

Spectage Gracjan Kasprzyk
ul. Chorwacka 35/33
51-107 Wrocław, Poland
NIP: PL8952227985 · REGON: 388259970
Contact: the contact form on this site

2. Scope of services

Spectage provides HubSpot consulting and adjacent digital services, including:

• HubSpot CRM implementation, optimisation, and retainer engagements
• HubSpot portal audits
• CRM migrations to HubSpot (Pipedrive, Salesforce, Zoho, ActiveCampaign, Bitrix, Mailchimp, Zendesk and others)
• HubSpot training and workshops
• Automations and integrations (Make.com, custom Node or Python services, native HubSpot workflows)
• Polish-market connectors (KSeF, Fakturownia, Symfonia, wFirma, GUS API)
• Other services related to HubSpot and digital marketing operations

3. Privacy, cookies, GDPR

For details on personal data, see the Privacy Policy, Cookie Policy, and GDPR Notice sections below.

4. Cancellation and refund policy

4.1 Cancelling a service. Clients may cancel ordered services before work has started at no cost. If a service is cancelled after work has begun, the client may be charged proportionally to work already performed.

4.2 Refunds. Refunds for unperformed services are handled on a case-by-case basis. If you are not satisfied with the quality of a service, please contact us so we can find a satisfactory resolution.

4.3 Refund timing. Refunds for cancelled services are issued within 14 days of agreeing the refund terms, using the same payment method as the original transaction unless the client explicitly agrees to an alternative method.

5. Intellectual property

5.1 All intellectual property rights to materials created as part of our services remain the property of Spectage Gracjan Kasprzyk until full payment has been received.

5.2 Once full payment has been received, the rights to use and modify the delivered materials transfer to the client, unless the contract states otherwise.

6. Liability

6.1 We make every effort to deliver services to the highest standard, but we cannot guarantee specific business or marketing outcomes.

6.2 We are not liable for losses arising from the client's improper use of our services or deliverables.

7. Final provisions

7.1 We reserve the right to amend these terms. Clients will be notified of any changes by email or via a notice on our website.

7.2 Matters not regulated by these terms are governed by Polish law.

7.3 Any disputes arising from the use of our services will be resolved amicably first; in the absence of an agreement, by the courts having jurisdiction over our registered office.

Privacy Policy

1. Introduction

This Privacy Policy sets out how personal data provided by Users in connection with using the services of Spectage Gracjan Kasprzyk is processed and protected.

2. Data Controller

The Data Controller is Spectage Gracjan Kasprzyk, ul. Chorwacka 35/33, 51-107 Wrocław, Poland · the contact form.

3. Data we collect

• First name and last name
• Email address
• Phone number
• Company name (if applicable)
• IP address
• Device and browser information

4. Purpose and legal basis

• a) Performing the digital and marketing services ordered (Article 6(1)(b) GDPR)
• b) Communication related to the services we provide (Article 6(1)(b) GDPR)
• c) Marketing of our own products and services (Article 6(1)(f) GDPR)
• d) Analysis of user behaviour to optimise the services we provide (Article 6(1)(f) GDPR)
• e) Compliance with legal obligations such as issuing invoices (Article 6(1)(c) GDPR)

5. Data retention

• Necessary to deliver the services
• Required by applicable law (e.g. invoice data - 5 years under Polish tax law)
• Until objection is raised in cases where processing is based on legitimate interest

6. Your rights

Every user has the right to: access their data, rectify their data, erasure ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent.

7. Data sharing

Personal data may be shared with entities providing services to the Data Controller (e.g. IT service providers, accounting) and public authorities where required by applicable law.

8. Data security

We apply appropriate technical and organisational measures to ensure the security of the personal data we process.

9. Changes

We reserve the right to amend this Privacy Policy. Users will be informed of any changes via a notice on our website.

10. Contact

For any matter relating to personal data, use the contact form on this site.

Cookie Policy

1. Introduction

This Cookie Policy sets out how Spectage uses cookies and similar technologies on its website.

2. What are cookies?

Cookies are small text files saved on a user's device while browsing a website. They store information about user preferences and make site interactions easier.

3. Types of cookies we use

3.1 Essential. Enable the basic functioning of the site. Cannot be disabled.

3.2 Analytics. Used to analyse site traffic and user behaviour. Help us improve the functionality of the site.

3.3 Functional. Remember user preferences. Enable site personalisation.

3.4 Advertising. Used to deliver personalised advertising. May be used by our advertising partners.

4. Why we use cookies

• Ensure the site functions correctly
• Analyse traffic and user preferences
• Tailor content to individual needs
• Run marketing activities

5. Managing cookies

You can manage cookie settings by changing your browser settings. Disabling cookies may affect the functionality of the site.

6. Third-party cookies

Our site may also place cookies from third parties such as Google Analytics, Facebook Pixel, TikTok Pixel, and LinkedIn Insight Tag.

7. Retention

• Session cookies: deleted when you close your browser
• Persistent cookies: stored for a defined period or until you delete them

8. Changes

We reserve the right to amend this Cookie Policy. Users will be informed via a notice on our website.

9. Contact

For questions about this Cookie Policy, use the contact form on this site.

GDPR Notice

In accordance with Article 13(1) and Article 13(2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the General Data Protection Regulation, "GDPR"), we inform you of the following:

1. Data Controller

The Controller of your personal data is Spectage Gracjan Kasprzyk, ul. Chorwacka 35/33, 51-107 Wrocław, Poland · the contact form.

2. Purposes and legal basis

• a) Performance of a contract or pre-contractual steps (Article 6(1)(b) GDPR)
• b) Compliance with legal obligations, such as issuing invoices (Article 6(1)(c) GDPR)
• c) Pursuit of the Controller's legitimate interests, such as direct marketing and pursuit of claims (Article 6(1)(f) GDPR)
• d) On the basis of consent (Article 6(1)(a) GDPR)

3. Categories of data

• Identification data (name, company name)
• Contact data (email, phone, address)
• Billing data (bank account, invoicing details)
• Service usage data (order history, preferences)

4. Recipients

Entities providing services to the Controller (IT services, accounting) and public authorities where required by applicable law.

5. Transfers to third countries

As a rule we do not transfer personal data outside the European Economic Area (EEA). If a transfer outside the EEA becomes necessary, we ensure appropriate safeguards.

6. Retention period

• Necessary to fulfil the purposes for which it was collected
• Required by applicable law (e.g. invoice data - 5 years)
• Until claims are time-barred
• Until consent is withdrawn, where processing is based on consent

7. Rights of the data subject

• The right of access to your data and to receive a copy of it
• The right to rectification
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time
• The right to lodge a complaint with the President of the Polish Personal Data Protection Office (Prezes UODO)

8. Obligation to provide data

Providing your personal data is a contractual requirement when using our services, a statutory requirement for data necessary to issue an invoice, and voluntary in cases of processing based on consent.

9. Automated decision-making

Your personal data will not be used for automated decision-making, including profiling.

10. Data security

We apply appropriate technical and organisational measures to ensure the security of the personal data we process.

11. Changes

We reserve the right to amend this notice. The current version will always be available on our website.

12. Contact

Contact: the contact form on this site
Address: Spectage Gracjan Kasprzyk, ul. Chorwacka 35/33, 51-107 Wrocław, Poland

This page is available in English and Polish. The Polish version is the legally binding one for clients invoiced in PLN; the English version is provided for convenience.