The problem this solves
Integration debt is invisible until it is expensive: a sync that silently stopped for three weeks, discovered when finance reconciles; the same field written by two systems that disagree, so values flip depending on which synced last; middleware scenarios nobody has opened since the person who built them left; and API-heavy jobs that hit rate limits and fail without a notification anywhere. Each connection was reasonable when added. The system of connections was never designed, reviewed, or monitored as a whole.
How we work
We build the map that should already exist: every integration touching the CRM, its direction, the objects and fields it moves, its trigger logic, and its failure behaviour. Native connectors, middleware scenarios, and custom scripts all count; the custom ones usually hide the sharpest risks.
Then we test the assumptions. Field-level checks on whether data claimed to sync actually arrives, conflict analysis where multiple systems write the same properties, error log review, and an honest look at monitoring: would anyone find out if this broke tonight? We have run enough production integrations, including migrations throttled carefully around HubSpot API rate limits, to know exactly where silent failure lives.
The deliverable is an integration map with a per-connection health rating, a conflict and gap register, and a hardening plan: what to monitor, what to rebuild, what to retire. It turns your integration landscape from tribal knowledge into a document, which is worth having even before anything gets fixed.
Deliverables
- Complete integration inventory: native, middleware, and custom connections
- Data flow map at field level for critical objects
- Write-conflict register where multiple systems own the same data
- Failure mode and monitoring assessment per connection
- Hardening plan covering monitoring, rebuilds, and retirements