The problem this solves
Typical symptoms: leads sit unrouted for days, lifecycle stages exist in the CRM but nobody agrees what they mean, MQL volume looks healthy while opportunities stay flat, and the honest answer to what happens to a lead after the form fill is a shrug. When stage definitions are fuzzy, conversion reporting is fiction, and teams optimize the stages they can see while the losses happen in the ones they cannot.
How we work
We baseline your funnel with real numbers: conversion rate and velocity at every stage from first touch through closed-won, measured from CRM data rather than remembered from dashboards. Where lifecycle stage definitions are missing or inconsistently applied, we document how each team actually uses them, because that inconsistency is usually where the reporting lies begin.
Then we go looking for the leaks: stages where leads stall past a reasonable threshold, handoff points where ownership is unclear, and automation that silently drops or misroutes records. Each leak gets sized, so you know which one costs the most pipeline.
The deliverable is a stage-by-stage funnel baseline and a ranked leak report. You will know your true conversion rates, where the largest losses happen, and what to fix first. It pairs naturally with the sales motion audit if the leaks turn out to live inside the pipeline itself.
Deliverables
- Stage-by-stage conversion and velocity baseline built from CRM data
- Lifecycle stage definition review with documented inconsistencies
- Ranked leak report sized by pipeline impact
- Routing and handoff failure analysis
- Prioritized fix list with quick wins separated from structural work