Gracjan Kasprzyk
Gracjan Kasprzyk, HubSpot consultant

HubSpot Subscriptions and Recurring Payments

Every subscription in HubSpot has a plan, amount and renewal date, and the account manager gets a task before renewal.

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The problem this solves

Subscription revenue lives in one person’s spreadsheet. Someone remembers a renewal when the customer is already leaving, and a failed payment from an expired card surfaces at month-end close.

How I work

I start with your list of plans and contracts: how often you bill customers, what happens on a mid-term plan change and how multi-year contracts renew. I write down the unusual cases before pricing the project, because that’s where spreadsheets lose money.

In HubSpot, I set up subscriptions tied to the company and deal, with the plan, amount and payment schedule through Stripe. A workflow creates a task for the account manager ahead of the renewal date. I set up plan changes and cancellations so the next payment matches the contract. When a payment fails, HubSpot retries the charge and the account manager gets a task. I train account managers and finance in 1.5-2 hour sessions.

What you get

  • Subscriptions tied to the company and deal
  • Recurring payment schedules through Stripe
  • A task for the account manager before renewal
  • Plan change and cancellation handling
  • Retries and a task after a failed payment
  • A renewal and churn report for account managers and finance

What people ask before a quote

What happens when a customer’s card expires?

The payment fails, and HubSpot retries the charge. The account manager gets a task and can reach out before the balance grows.

Our renewals are in a spreadsheet today. What changes?

The renewal date is saved on the customer, and the account manager gets a task before it comes up. Account managers and finance look at the same subscription, so you no longer need the spreadsheet.

How long does it take to move subscriptions into HubSpot?

It depends on the number of plans, active contracts and unusual cases, such as a mid-term plan change. I’ll give you a timeline after going through your contracts and how you bill today.

Let’s check whether this service fits your situation

After you submit the form, you pick a time in my calendar. I prepare the scope and a quote after the call.

Gracjan Kasprzyk
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