Every service, described on its own
HubSpot hub implementations, portal audits, integrations, AI, training and ongoing support. For each service I describe what I set up and what stays with your company.
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HubSpot implementations: Service Hub 8
HubSpot Service Hub Implementation
Email, chat and forms feed one ticket queue, and every ticket has an owner and a status.
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HubSpot Ticket Pipelines and SLAs
A separate pipeline for each request type, and response targets that HubSpot tracks and flags before they are missed.
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HubSpot Ticket Routing and Service Automation
Tickets reach the right person with no manual sorting, and the customer gets a confirmation right away.
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HubSpot Help Desk Implementation
Your service team sees tickets from email, chat and forms, the SLA deadline and customer history in one view.
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HubSpot Knowledge Base and Customer Portal
Customers find answers to common questions and check ticket status without sending an email.
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HubSpot NPS and CSAT Surveys
CSAT after a ticket and NPS during the relationship, with low scores sent to the account manager as a task.
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HubSpot Customer Agent Setup
A Breeze agent answers chat from your knowledge base and hands harder cases to a person with the full conversation.
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HubSpot Customer Service Reporting
Dashboards for your service team, manager and leadership, updated live from tickets in HubSpot.
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